Frequently Asked Questions

Q: How long do I have to wait after signing up before my account is activated?

A: Once payment is received and confirmed, accounts will be activated within 24 hours, although most accounts are activated within an hour or two. Domain registrations can take up to 24 hours to become active (although some domain extensions, such as .co.uk, may take longer.)

Q: What payment options do you accept?

A: We accept payment by all major credit and debit cards (Visa, MasterCard, Discover, American Express, Diners Club, JCB). We also accept PayPal (which supports Switch/Maestro and Solo debit cards), MoneyBookers and e-gold payments.

Q: What version of PHP and MySQL do you run?

A: We run the latest version of PHP 5, at present version 5.2.3, with the latest version of MySQL 5.0.

Q: Is there a minimum contract length with Zernebok Hosting?

A: No. You can sign up to be billed monthly, and if you decide Zernebok is not for you, you can cancel your account by submitting a support ticket. Note, however, that domain names have a one year minimum registration.

Q: How can I upload files to my web site?

A: You can upload files in a number of ways. The simplest way is to use the File Manager built into cPanel, which you can access from your browser. There is also the new Web Disk feature in cPanel, which lets you set up your web space as if it were a hard drive attached to your computer. Refer to cPanel for more information. The traditional way of uploading files is to use an FTP (File Transfer Protocol) client. We can recommend FileZilla as a fast, free FTP client.

Q: What are the FTP details for my site?

A: To access your site by FTP, use ftp.yourdomain.com as the FTP hostname. The username you need to enter is e-mailed to you at signup, along with the password you chose when signing up. If you have set up custom FTP users in cPanel, the username will be in the form of user@yourdomain.com.

Q: How can I find out which server I'm on for cPanel?

A: You are e-mailed your server name when signing up. If you are unsure of the server you should be using, please contact support.

Q: Do you make backups of my data?

A: Each account on our servers is backed up regularly, often nightly. While backups are primarily made in case of a server failure, we can help you recover data from an account if you have accidentally deleted important files. You can also make backups yourself from within cPanel.

Q: Is Telnet or SSH access available?

A: Telnet access isn't available due to the insecurity of the protocol, but Secure Shell (SSH) access is available for certain levels of account. Please contact support for more details.

Q: I'm trying to use OSCommerce from Fantastico and I get an error about register_globals!

A: register_globals is a option in PHP which is well known for creating security vulnerabilities, so it is disabled on our servers. To make OSCommerce work, you need to add the line php_value register_globals 1 to the .htaccess file in the OSCommerce directory. Submit a support ticket if you are unsure about how to go about doing this, and we will do it for you.

Got a question? Submit a support ticket!